Customer Care
Detailed customer experience insights across all services to ensure support interactions are seamless and improve first-call resolution. The solution also provides an open API for delivering rich network and customer insights to operator-based support applications.
Benefits
- Improves first-call resolution
- Shows customer’s QoE perception at a glance
- Includes overall CEI analysis and CEI for each service
- Correlates core and RAN data to ensure network-wide analysis
- Offers customer insights into pain points and their causes
- Compares subscriber CEI to network baseline
- Multiple use cases from video streaming, VIP care to impact analysis