Customer Success


  • Provide full circle development and debugging: research the code, find the Root-Cause, patch the source and commit to the Source-Control, compile and test the solution for RADCOM’s products.
  • Analyze service requests coming from the lower Tier levels while looking in the application components source code for software defects.
  • Following from end to end from lower-tier defect or feature request till version approval by the customer.
  • Analyze system performance, counters, and logs in order to provide the problem root cause analysis.
  • Provide ad-hoc solutions to customers either by configuration changes, workarounds, or private software fixes.
  • Interface with various R&D groups and Customer Support teams from around the world, adjusting the service to the specific culture/mentality/work environment.
  • Be available to work off business hours to address critical matters/situations to provide workarounds/patches to stabilize the system.


  • Bachelor’s degree graduate in Computer Science/Computer Engineering.

General Requirements:

  • A Can-Do attitude – Mandatory
  • Strong problem-solving abilities – Mandatory.
  • Excellent verbal and written communication skills in English – Mandatory.
  • Solid self-learning capacity.
  • Team Player – the ability to work well in a close team environment.
  • Dedication and excellent social skills.
  • On-call support on weekends and holidays.

Technical Requirements:

  • At Least 1 year of SW development in C++ – Mandatory
  • At least 1 of the advantage requirements below –
    • Experience Developing in Linux environments – Advantage.
    • Experience with multi-threaded systems – Advantage
    • Experience with networking Protocols – Advantage
    • Experience working with DB and writing SQL queries. – Advantage

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