Customer Success


  • Based in RADCOM India offices, Delhi, India.
  • Working with the Team on providing technical guidance/assistance on Telecom Protocol stack, call flows, KPI understanding
  • Analyzing issues relating to Telecom network KPI’s and drilling down towards resolution
  • Working on Kubernetes containerization area and assisting in driving customer solution work along with Radcom HQ and customer
  • Finding out issues pertaining to customers network
  • Responsible for all the technical support aspects required by the client for RADCOM’s solutions, including integration, deployment, and customization of applications; and KPI reports for individual customer needs.
  • Having a very good customer interaction interface and able to drive customer calls independently.
  • Able to drive and deliver internal customer small scale projects – end to end handling along with taking care of all internal required communications.
  • Working closely with the management on customer updates and future plan
  • Daily maintenance and problem resolution, System patches and software upgrades, and routine system configuration
  • Identifies, diagnoses, and resolves issues related to the System with good troubleshooting and root cause finding.
  • If required: travel to on-site support outside India, training, installation, and configuration, etc.


  • 8-9+ years of experience working as a Network Engineer/ NOC Engineer in the telecom industry operators.
  • In-depth understanding of Protocols- LTE/IMS,3G-Voice & Data, VOIP-SIP, VoLTE, 4G and 5G
  • Comprehensive understanding of Networking fundamentals, Signaling flows- Voice and Data call under LTE/IMS, 4G, 5G
  • Working knowledge on Packet core & Voice network elements
  • Linux/SQL and understanding on the open stack is added advantage
  • BE in CS, EE, Telecommunications graduate with honor from an elite university – (70%- 90% depending on the colleague. Delhi university a plus).
  • Knowledge of Unix/Linux OS, SQL knowledge – Mandatory. Vertica DB – a plus.
  • Open stack, NFV knowledge, Containerized solution – Kubernetes experience must
  • Fluent English – Mandatory
  • Residence in Delhi – Mandatory.
  • Valid passport
  • Ready to work in Shifts

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