Customer Success


  • Provide the best and highest product software support for RADCOM’s products
  • Analyze service requests coming from the lower Tier levels while looking in the application components source code for software defects
  • Analyze system performance, counters, and logs in order to provide the problem root cause analysis
  • Provide ad-hoc solution to customers either by configuration changes, workarounds or private software fixes
  • Interface with various R&D groups and Customer Support teams from around the world, adjusting the service to the specific culture/mentality/work environment
  • Provide the highest quality of support and minimize escalations to R&D
  • Participate in the daily work of the team taking ownership of support cases
  • Be available to work off business hours to address critical matters/situations based on RADCOM’s on-call support model
  • Be available to travel abroad to provide support to our customers, as well as introduce new products mainly to Internal interfaces


  • Bachelor’s degree graduate in Computer Science/Computer Engineering (or similar).

General Requirements:

  • Strong troubleshooting and problem-solving skills in networking and communication protocols (3G, UMTS, VoIP, IMS, LTE, VoLTE) – Mandatory
  • Customer Support Orientation – Customer support experience, international experience – Advantage.
  • Excellent verbal and written communication skills in English, additional languages – Advantage.
  • Be available to travel abroad (approx. 2-3 weeks every quarter).
  • High self-learning ability.
  • Ability to work under stress amid prolonged working hours, dividing attention between cases.
  • Team Player – the ability to work well in a close team environment.
  • Excellent interpersonal skills.
  • On-call support on weekends and holidays.
  • A Can-Do attitude.

Technical Requirements:

  • At Least 3 years of SW development in Java preferably in Linux environments – A Must.
  • At Least 2 years of experience as SW support engineer or SW engineer in C#, JavaScript (NodeJS).
  • At least 3 years of technical experience within the industry in his/her team’s product area, including Database knowledge, Linux OS familiarity, Cloud-based applications, etc.
  • Thorough knowledge of Linux (CentOS)/Unix Operating Systems, Servers, Storage devices, VMWARE, and OpenStack
  • Thorough knowledge of Ethernet, TCP, HTTP/S, VoIP, SS7, 2G/3G, LTE, and VoLTE network terminology and architecture – Advantage.
  • Experience working in complex heterogeneous environments – Advantage.
  • Knowledge in Kubernetes and dockers – Advantage.

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