Proactive Customer Care | RADCOM ACE
Maintaining a high level of customer service has never been more critical, and as subscriber ARPU’s have leveled out, operators need to find new ways to differentiate themselves. To deliver a superior customer experience, operators need to take proactive actions to repair any network issues before the customer is even aware of them.
- Improve first call resolution: send fewer complaints to engineering
- Give a clear overview of issues, for a quick and satisfying resolution
- Provide self-care for customers to check service quality themselves
- Display clear, concise customer data so service reps handle calls efficiently
- Streamline customer care cost efficiency, starting now
To deliver services as the customer expects, operators must take a proactive stance in assuring and continuously improving the service levels and overall QoE. This proactive approach especially applies to any premium services being utilized by the subscriber, such as VOD, VoIP, LTE, VoLTE, and 5G.
RADCOM ACE, keeps a constant eye on the network, ensuring a VIP service, to a range of devices, at all times. The solution will automatically trigger actions for resolution if the service quality drops below a predefined threshold so the operator can take proactive steps to resolve the issue before they affect the VIP.