A fixed broadband connection is considered an essential utility in any household. With COVID-19 forcing us to be more at home, we are increasingly reliant on a stable internet connection. Remaining connected has enabled businesses to keep moving, families to stay in touch and kept us entertained with streaming and video services.
Operators who are able to offer converged bundles of fixed and mobile services and an all-inclusive package will be able to strengthen their service offering and benefit from increased revenue streams and enhanced customer loyalty.
In order to deliver the specific standards required in terms of speed, connectivity, reliablity, and latency, operators need an end-to-end view of the customer experience.