{"id":8193,"date":"2023-05-16T12:49:27","date_gmt":"2023-05-16T12:49:27","guid":{"rendered":"https:\/\/radcom.com\/?post_type=glossary&p=8193"},"modified":"2023-05-18T08:22:13","modified_gmt":"2023-05-18T08:22:13","slug":"service-level-agreement","status":"publish","type":"glossary","link":"https:\/\/radcom.com\/glossary\/service-level-agreement\/","title":{"rendered":"Service Level Agreement"},"content":{"rendered":"\n
SLA<\/p>\n\n\n\n
An agreement that defines the level of service expected by a customer from the operator, laying out the metrics by which that service is measured and the remedies or penalties, if any, should the agreed-on service levels not be achieved.<\/p>\n","protected":false},"excerpt":{"rendered":"
SLA An agreement that defines the level of service expected by a customer from the operator, laying out the metrics by which that service is measured and the remedies or penalties, if any, should the agreed-on service levels not be achieved.<\/p>\n","protected":false},"author":29,"featured_media":0,"parent":0,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"content-type":"","footnotes":""},"glossary-categories":[216],"class_list":["post-8193","glossary","type-glossary","status-publish","format-standard","hentry","glossary-categories-s"],"yoast_head":"\n