AI-Native Assurance Solutions

Assure every network, every service, and every subscriber.

AI-native assurance from the RAN to the core, on one cloud-native platform. Service offerings, network monitoring, customer experience, and predictive AIOps, all from one correlated dataset.

100% user-plane traffic analyzed per subscriber, in real time, with no sampling

10 seconds sub-session granularity, from the radio to the core

Up to 75% of complaints avoided

30% lower mean time to repair after deploying AI agents

The Challenge

One network. Many domains. One version of the truth.

Many operators run multiple network generations side by side, often alongside fixed access and a growing portfolio of voice, video, IoT, and enterprise services. Each layer tends to arrive with its own tool and its own version of the truth, and too many teams still learn about problems from their customers. RADCOM replaces that patchwork with a single correlated dataset, captured from live traffic and indexed by subscriber. Teams see how the network performs, how each service is delivered, and what every customer experiences, then use AI to act before issues spread.

The RADCOM Approach

Four solutions. One platform.

Network Monitoring

Full visibility, from RAN to core.

Correlate radio trace, core signaling, and user-plane data into one dataset, then follow any subscriber’s session across every domain to the cell or network element at fault. Covers the mobile core from 2G to 5G Standalone, RAN analytics at 10-second granularity, fixed wireless access, and private networks.

Radio-to-core correlation in seconds

Root cause on demand for any subscriber

FWA and private network assurance

Service Offerings

Every service. Every subscriber. Continuously assured.

Voice, roaming and interconnect, encrypted data and video, fixed broadband, and IoT, each measured against the KPIs that define its quality. Operations teams work from one trusted view instead of a separate tool for each service.

Radio-to-core correlation in seconds

Root cause on demand for any subscriber

FWA and private network assurance

Customer Experience

Customer experience intelligence, at subscriber scale.

The Customer Experience Index (CEI) scores each service for every subscriber, showing what each customer experiences, on which device, in which location, and through which application. Teams trace dropped video, slow pages, or poor call quality to the root cause in minutes rather than days. Powered by RADCOM High-Capacity User Analytics (HCUA), the solution processes 100% of user-plane traffic in real time, even when encrypted, at up to 70% lower OpEx.

Real-time experience scoring per subscriber

Complaint validation: isolated issue or systemic problem

VIP and enterprise SLA protection

Predictive AIOps

Detect earlier. Resolve faster. Prevent outages.

AI continuously learns normal network behavior, flags anomalies as they emerge, and identifies root causes across the RAN, the core, and services, then recommends the right fix before subscribers are affected.

Anomaly detection without static thresholds

Issues pinpointed to a building, street, or sector edge

RAN recommendations fed into SON

Trusted by Tier-1 networks across North America, Europe, and Asia-Pacific

RADCOM’s integration with ServiceNow will help our customers create best-in-class subscriber experiences while reducing network engineering time and effort. I am thrilled to see the continued innovation we will achieve together to help organizations succeed in the era of digital business.

We want to fulfill our commitment to deliver top-quality services on the best network while leveraging the opportunities offered by 5G and beyond and, therefore, have partnered with RADCOM.

Partnering with RADCOM strengthens our commitment to providing top-quality services and superior customer experiences through next-generation, AI-driven assurance

RADCOM has been a reliable partner for Rakuten Mobile, and we’re excited to expand on our collaboration to include AI-driven service and network analytics critical for monitoring our customer experiences in real-time

The Platform

Every solution runs on one unified platform.

RADCOM ACE is the cloud-native, AI-native assurance platform behind every solution on this page. One correlated data source means operations, engineering, and care teams work from the same numbers, and every alert is grounded in real network data.

One dataset RAN, core, device, and application, correlated by subscriber

Live traffic iNot samples or estimates

RAN → Core Every generation from 2G to 5G Standalone and beyond

Agentic AI

RADCOM Neura: from insight to action.

Each solution is extended by RADCOM Neura, a suite of specialized AI agents grounded in live network traffic and built on RADCOM ACE. They validate, diagnose, and recommend, supporting a move to more automated operations.

Network Monitoring Best Action Recommender
Correlates emerging issues with previously resolved cases and recommends the most effective remediation path.

Service Assurance Incident Resolution Validator & Root Cause Analyzer
Confirms a fix has genuinely taken effect and traces issues from the RAN through the core..

Customer Experience Subscriber Experience, Complaint & Impact Validators
Assess experience, verify complaints in seconds, and scope who is affected.

Predictive AIOps RAN Coverage Analyzer

Groups coverage issues by region and recommends targeted fixes..

See the whole network, every service,
and every subscriber in one view.