The RADCOM Customer Success team ensures your network and RADCOM Network Intelligence solution is performing at peak efficiency while supporting your customer experience objectives and maximizing the value of your investment.
RADCOM Customer Success Services covers everything from Solution Design and Implementation, Customized Development, Integration with Cloud infrastructure, External Integration (NOC, User Management, North and Southbound), Project Leadership, Acceptance Testing, Solution Training, Solution Optimization services, Network Optimization services as well as Maintenance and Support.
RADCOM Professional Services
RADCOM Professional Services ensures skilled and telecom-focused project management and implementation from day one.
Solution Design and Implementation
RADCOM Professional Services assists operators to design and implement a Customer Experience Management (CEM) solution fine-tuned to their customer experience requirements and goals. Integrating multiple data sources (for example, legacy probes, CRM ticketing, billing) into RADCOM Network Intelligence, RADCOM Professional Services defines technical needs and business objectives, right through to the implementation, optimization, training, and project management of the complete process. RADCOM Professional Services ensures that the CEM solution drives real value from day one and that third-party integration (including API import/export) is fully integrated, configured and tested.
Technical Services Lead
Through experienced project management, RADCOM Network Intelligence can be integrated into your network to accomplish your business goals fully and deliver on expectations. RADCOM Professional Services assign a Technical Services Lead to manage the project from design to deployment. Working according to industry best practices, RADCOM Professional Services provides the operator a detailed scope of work, prioritizes deliverables and ensures the timely delivery of each project milestone as well as identification and assessment of risks and complete visibility throughout the project lifecycle.
RADCOM Professional Services offer our customers regular technical training for system users, and admin users as well as customized training.
RADCOM Professional Services offers training courses designed to address both system users and admin level users. Conducted by certified RADCOM instructors onsite at the operators’ premises to ensure training is in a familiar environment with their specific system workflows and setup. Trainees achieve certification through a combination of lectures and hands-on workshops.
RADCOM Professional Services offers tailor-made training designed to address specific operator requirements and serve users of a customized Customer Experience Management solution. Conducted by certified RADCOM instructors onsite at the operators’ premises to ensure training is in a familiar environment with their specific system workflows and setup. Trainees achieve certification through a combination of lectures and hands-on workshops.
RADCOM Professional Support Services offers a worldwide support network to service its global customers, with points of presence in Israel, India, Philippines, North America, and South America ensuring 24×7 rapid response and support.
RADCOM Professional Support Services offers operators two customizable services to perform in-depth analysis of their network to help find issues to troubleshoot and optimize as well as realize the full potential of their RADCOM Network Intelligence solution
RADCOM Solution Optimization
Provides operators with proactive monitoring of their RADCOM Network Intelligence to find ways in which users can gain more value from the system, improve their day-to-day workflows and ensure system performance is optimized.
RADCOM Online Support delivers fast access to RADCOM Professional Services.