Assurance Across Your Service Landscape
Service quality is ultimately measured by the experience delivered to customers, not simply by network performance. Operators need visibility into how each service performs end-to-end, and the ability to identify and resolve issues before they impact customers. Assuring every service you offer means an end-to-end view of service quality, measured against the outcomes customers actually experience. Each service is evaluated on its own terms, from the radio access network through the core to the application layer. Every service is judged by the KPIs that define its quality, so operations teams work from one trusted view instead of a separate tool for each service. Operators can continuously validate service quality as new services launch and scale, quickly detect degradation, and trace issues to the responsible service and network domain.
How RADCOM Helps?
Measured from live traffic, not samples or estimates.
RADCOM ACE gives operators a complete, end-to-end view of service quality. It analyzes live network traffic and correlates data across the radio network, core, device, and application layers to understand how each service is performing. Every service is scored against the KPIs that matter to it, so teams know within minutes which service is degrading, for whom, and where. AI and machine learning continuously analyze the full dataset to establish baselines, identify emerging degradation, and trace issues to their underlying cause. With this intelligence, operators can resolve issues faster, continuously optimize service quality, demonstrate SLA compliance, and deliver differentiated customer experiences.
One Platform
01
End-to-end voice quality
across VoLTE, VoWiFi, VoNR, and fixed voice.
02
Roaming and interconnect visibility
by partner and by country, in real time.
03
Application-level insight
into encrypted streaming and OTT traffic.
04
Video quality as customers see it
start time, resolution, stalls, quality score.
05
Mobile and fixed in a single view
no customer-premises equipment required.
06
AI agents for more automated operations
validate fixes and find root cause.
Voice Assurance
RADCOM ACE assures voice across VoLTE, VoWiFi, VoNR, and fixed line, all running on one IMS core and monitored simultaneously, from the radio network to the core and down to the individual call. One consistent quality scorecard applies everywhere, so operators compare like with like rather than stitching together a separate tool for each technology.
VoLTE
Pinpoints the network element or device type behind a call failure, which markets or customers are affected, and which access network was in use, turning a rise in failed calls into a specific, actionable fault.
VoWiFi
Call success and quality tracked whenever subscribers use Wi-Fi access, including handover between Wi-Fi and mobile.
VoNR
Voice over 5G monitored with particular attention to calls moving between 5G and 4G, the most common source of quality loss during a 5G rollout.
Fixed Voice
Fixed-line IMS gets the same signaling analysis and quality KPIs as mobile voice, so fixed and mobile sit side by side in one view.
In-Call Quality and Radio Correlation
Quality is tracked as it changes through the call and linked back to radio conditions cell by cell. Teams see which sites, vendors, and markets are degrading voice.
Voice Anomaly Detection
Machine learning surfaces emerging degradation before complaints arrive, extending the reach of scarce voice engineering expertise.
Roaming and Interconnect
Partner networks, monitored lEvery generation from 2G to 5G Advanced. ike your own. RADCOM ACE gives operators the same depth of visibility into roaming and interconnect traffic that they have at home, in real time, from the radio network to the core.
Roaming Trends
See how each partner and country is performing: whether customers connect, whether sessions hold, and how voice and data quality compare. Anomaly detection flags a partner whose failure rate is quietly creeping up, with the evidence one click away.
Interconnect
Verifies call completion, detects routing and signaling anomalies, surfaces fraud patterns such as bypass and false-answer supervision, and provides objective data to settle disputes.
Roaming Anomaly Detection Heatmap
One color-coded view shows where roaming problems concentrate across country, partner, technology, and service, localizing the failing market immediately.
Data and Application Analytics
Almost all the traffic that defines experience is now encrypted. RADCOM ACE sees through that, measuring each application and session as the customer experiences it: live, while a problem is still unfolding, and in full once the session ends.
Application
Classification
RADCOM identifies which applications customers actually use with a metric chip: <5% of unidentified flows. Apps include YouTube, Netflix, TikTok, Facebook and hundreds more, even when encrypted, resolving down to the individual service.
Collaboration and Real-Time Communications
Measured application by application, with quality scored separately for audio, video, and screen sharing in each direction. A “worst-experience view” exposes the customers being let down instead of hiding them behind averages.
Data
Trends
Performance aggregated from minutes to days, giving planning and leadership a reliable long-term view of usage, quality, and capacity headroom.
Radio Correlation
and Early Warning
Answers the first question in every escalation (e.g., is this a radio problem?) in seconds rather than days, with anomalies flagged automatically as they emerge.
Video Experience Analytics
Video quality measured as the viewer sees it, even when the stream is encrypted. This enables precise, proactive management of video services rather than after-the-fact troubleshooting.
How Video Quality Is Measured
RADCOM ACE identifies the video service behind each stream and scores the quality using ML models trained in-house, with separate models for fixed and mobile. Sessions spanning several connections are brought together into one picture.
What Operators Can See
Quality expressed the way a customer would describe it: a quality score, start time, delivered resolution, and stall frequency. Live alerts and later investigation return the same figures, so complaints can be resolved on first contact.
Service Coverage
Operational support today includes YouTube, Netflix, TikTok, Disney+, DAZN, and NBA, with the classification set expanding continuously.
Fixed Broadband Assurance
RADCOM ACE extends the same user-plane assurance to fixed access, with no customer-premises equipment to deploy.
Access Coverage
Spans DSL and fiber. Customer traffic and network signaling are monitored from the access network through to the systems that authenticate and police each session.
Engineering and Operations
Measured from the network element down to the individual household, separating in-home Wi-Fi problems from genuine access or core faults, ending the most expensive argument in fixed broadband support.
Customer Care and Outage Response
Representatives work from a unified view of a household’s experience, usage, and devices. During a fiber cut, affected cabinets and customers are identified in minutes for proactive notification.
IoT Assurance
2G through 5G, including network slices. IoT connectivity is monitored end to end across the service, the application, and the location, with the ability to drill into any single device. Since it runs as part of RADCOM ACE rather than a separate tool, IoT sits in the same operational view as the rest of the network.
Device and Service Detection
Devices and the services they use are recognized automatically, without manual provisioning, using subscriber identifiers, network attributes, device type, and machine-to-machine protocols.
What Operators Can Measure
Performance by customer, device model, manufacturer, firmware version, location, roaming country, network element, and technology, with quality measured across voice, messaging, and data to evidence SLA compliance.
Use Cases
Track device and service penetration, monitor roaming behavior, watch application quality, and get alerted to abnormal traffic spikes. Monitor a firmware rollout and flag units that drop off the network in hours, not after complaints.
Service Quality AI Agents
RADCOM Neura brings specialized AI agents, built on RADCOM ACE, to incident management. Together they move operations beyond chasing symptoms, confirming that services are genuinely restored and identifying the causes that stop the same issue returning next month.
Incident Resolution Validator
Detects service anomalies and confirms that an incident has genuinely been resolved by analyzing the actual network experience, so teams can be certain a fix has taken effect rather than relying on assumptions.
Root Cause Analyzer
Conducts a detailed, end-to-end examination of network flows from the RAN through the core, tracing issues across every domain to pinpoint the underlying cause.
Trusted by Tier-1 networks across North America, Europe, and Asia-Pacific
Further Reading
FAQs
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RADCOM ACE assures every service an operator offers, end to end. That covers voice, roaming and interconnect, data and applications, video, fixed broadband and IoT. Each service is scored against its own KPIs, from the radio network through the core to the application layer, so teams work from one trusted view instead of a separate tool per service.
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It analyzes live network traffic, not samples or estimates. It correlates data across the radio, core, device and application layers. AI and machine learning set baselines, spot emerging degradation and trace issues to their root cause, so teams know within minutes which service is degrading, for whom, and where.
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VoLTE, VoWiFi, VoNR and fixed voice, all on one IMS core with one quality scorecard. ACE tracks in-call quality cell by cell, follows handovers between Wi-Fi and mobile and between 5G and 4G, and uses ML anomaly detection to catch degradation before customers complain.
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Yes. ACE classifies applications like YouTube, Netflix, TikTok and Facebook even when the traffic is encrypted, down to the individual service. It scores collaboration apps separately for audio, video and screen sharing, and its worst-experience view shows the customers that averages would hide.
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In-house ML models, with separate models for fixed and mobile, score each stream the way a viewer would describe it: quality score, start time, resolution and stalls. Supported services include YouTube, Netflix, TikTok, Disney+, DAZN and NBA, and the list keeps growing.
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IoT is monitored end to end, from 2G through 5G and including network slices, with drill-down to any single device. Devices are detected automatically without manual provisioning. Operators can track performance by device model, firmware, location and roaming country, and flag units that drop off the network during a firmware rollout.