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5G networks are significantly more complicated than previous network generations. In addition to the technology advancements, complexity comes from the fact that 5G networks will

As the world works to contain COVID-19, “staying home” has become a reality, and as a result, many more of us have had to adapt

Over recent weeks many businesses and individuals have had to switch to remote working to help stop the spread of COVID-19. Many children are remote

The state of play 5G is no longer a technology of the future but becoming part of our daily lives. In 2019 we saw an

The world is moving into the fourth industrial revolution where the digital and physical are brought together, working in harmony. Technology is deeply embedded in

The customer journey with a telecom operator has many stages and touchpoints, from customer onboarding, introducing new products and services, supporting customers across channels, and

In a fiercely competitive market, with customers switching operators easily, customer experience has never been so crucial. Operators have to foster loyalty and differentiate themselves

It was no surprise that the overriding theme at this year’s Mobile World Congress was 5G. Whereas last year’s conference reflected the first practical steps

The Service Assurance industry, broadly speaking, faces three significant challenges as it looks ahead. The first is a continual growth in network traffic. As it

5G is arguably one of the most exciting developments in the telecoms industry to date. Its capabilities will enable growth in connectivity, coverage, and a