Fixed Experience Analysis
Understanding users. Elevating experiences.
Learn more about RADCOM Fixed Experience Analytics
RADCOM Fixed Experience Analysis empowers operators to enhance customer experiences by analyzing how subscribers utilize applications, including video streaming, cloud services, and gaming. As a result, operators gain valuable insights into behavior, quality of experience (QoE), and network utilization patterns. These insights enable proactive identification of issues, targeted network optimization, and the delivery of personalized services that improve customer satisfaction and loyalty. With user-plane analytics, operators can correlate user-level data with network events in real-time, uncover usage trends, and predict potential service degradations before they impact customers. Ultimately, empowering telecom operators to transition from reactive problem-solving to proactive, data-driven decision-making, driving operational efficiency, and ensuring superior customer experiences.
Benefits
Enhances customer
experiences
Deep insights into services
and apps for high QoE
Enables proactive service management
Prevents issues before
they impact customers
Provides real-time
user-level visibility
Views subscriber trends
and network activity
Optimizes network
performance
Understands traffic
patterns across network
Supports personalized
service delivery
Delivers differentiated experiences
Drives operational
efficiency
Proactive data-driven
network operations
What is Deep Packet Inspection (DPI)?
Deep Packet Inspection (DPI) is an advanced method of examining and managing network traffic. It analyzes data packets – i.e. the basic units used to transport all forms of digital communication like voice, video or messages across mobile and fixed networks. DPI provides critical visibility into user traffic and enables accurate service classification and real time performance monitoring. This is relevant even in encrypted environments, to help ensure quality and optimize network performance.
RADCOM’s DPI for Fixed Service Analysis
RADCOM enables operators to monitor and assess the quality of experience for encrypted video streaming and other services. RADCOM’s Deep Packet Inspection capabilities leverage multiple technologies, including flow pattern matching, bi-directional flow correlation, heuristics, and statistical analysis, to detect and classify network traffic. The system identifies over 4,000 applications and protocols, with around 300 added annually.
Continual Support
RADCOM’s DPI supports frequent protocol plugin updates through in-service software upgrades and allows the inclusion of localized applications. Key benefits include highly granular classification (e.g. distinguishing between services like Gmail and Google Maps under Google, or Facebook Video and Messenger under Meta) and high accuracy, with less than 5% of apps remaining undefined and a zero false positives approach. This enables operators to gain detailed insights into network usage and quality trends, supporting proactive network management and superior customer experiences.
