FWA Experience Analytics
Transforming subscriber analytics into FWA service excellence
Learn more about RADCOM’s FWA Experience Analytics
Fixed Wireless Access (FWA) Experience Analytics empowers operators to enhance customer experiences by analyzing how subscribers utilize applications, including video streaming, cloud services, and gaming. As a result, operators gain valuable insights into behavior, quality of experience (QoE), and network utilization patterns. These insights enable proactive issue identification, targeted network optimization, and the delivery of personalized services that improve customer satisfaction and loyalty. With user-plane analytics, operators can correlate user-level data with network events in real time, uncover usage trends, and predict potential service degradations before they affect customers. Ultimately, empowering telecom operators to transition from reactive problem-solving to proactive, data-driven decision-making, driving operational efficiency, and ensuring superior customer experiences.
Benefits
Enhances FWA
customer experiences
Deep QoE insights into
user apps and services
Enables proactive
issue detection
Pre-empt degradations
before they impact users
Provides real-time
user-level visibility
View subscriber trends
and network activity
Optimizes network
performance
Understand traffic
atterns across network
Supports personalized
service delivery
Deliver differentiated
experiences
Drives operational
efficiency
Proactive data-driven
network operations
What is Deep Packet Inspection (DPI)?
Deep Packet Inspection (DPI) is an advanced method of examining and managing network traffic. It analyzes data packets – i.e. the basic units used to transport all forms of digital communication like voice, video, messages across mobile and fixed networks. DPI provides critical visibility into user traffic and enables accurate service classification and real time performance monitoring. This is relevant even in encrypted environments, to help ensure quality and optimize network performance.
Deep Packet Inspection (DPI)
DPI enables operators to monitor and assess the quality of experience for encrypted video streaming and other services. This solution leverages multiple technologies, including flow pattern matching, bi-directional flow correlation, heuristics, and statistical analysis, to detect and classify network traffic. The system identifies over 4,000 applications and protocols, with about 300 added each year.
Frequent Protocol Updates
DPI supports frequent protocol plugin updates through in-service software upgrades and allows the inclusion of localized applications. Key benefits include highly granular classification (distinguishing between services like Gmail and Google Maps under Google, or Facebook Video and Messenger under Meta) and high accuracy, with fewer than 5% of apps remaining undefined and a zero false-positive approach. This enables operators to gain detailed insights into network usage and quality trends, supporting proactive network management and superior customer experiences.
Quality Video Streaming
Video Analysis enables monitoring of video streaming services for popular apps, offering analysis of video KPIs such as buffering, latency, and resolution. It decodes and analyzes the underlying protocols in encrypted video streams, allowing operators to view subscriber video streaming quality of experience across multiple dimensions.
