Root Cause Analysis

Root cause analysis is discovering the underlying causes of issues to identify and resolve them. Generally, if a network issue occurs, telecom operators analyze the list of alarms and drill down to plan recovery or maintenance actions. However, this process can take many minutes or hours, from the first incident to preparing a resolution. To reduce the time for solving problems and provide customers with seamless communications service, AI can perform root cause analysis automatically. AI can analyze massive amounts of data and quickly identify problems, quantify the impact on subscribers, and share root cause analysis data with the network operations team. This ensures that any incident causes minimal impact on our end users.