Customer Experience Analytics
Unlocking the Power of Intelligence for Exceptional Customer Experience
RADCOM Customer Experience Analytics provides deep insights into the customers’ experience, including service and application usage trends. Offering a granular view, it provides a customer experience index (CEI) for each service offering across multiple technologies and apps. Scalable for millions of subscribers, operators gain end-to-end visibility in real time that proactively identifies and prevents problems, detects potential churners, and ensures a high quality of experience.
Learn more about RADCOM
Customer Experience Analytics solution
See how Customer Experience Analytics
works
Benefits
Actively identifies
problems
End-to-end
CX visibility
Scalable for millions
of customers
Real-time
analytics
Predicts
degradations
Improves first-call
resolution
RADCOM Complaint Investigation
RADCOM Complaint Investigation offers a complete understanding of the subscriber’s experience. Operators can investigate and validate complaints against thousands of subscribers along the same route or region. This helps identify impacted cells, provide root cause analysis, and drill down to analyze by device type or time of day to resolve and mitigate problems.
RADCOM Customer Care
RADCOM Customer Care improves first-call resolution by offering as much critical real-time data as possible. This ensures a complete understanding of the customer experience and provides visibility across all services from a single view. With over 4,000 apps and service categories, including over-the-top (OTT) services and operator-based applications, customer care can appreciate the user experience.
RADCOM Device Analytics
RADCOM Device Analytics provides detailed insights into mobile device performance, usage, and behavior across the network —from the RAN to the core. This helps optimize and troubleshoot network performance by identifying and resolving any congestion, weak signals, or frequent call drops. It also provides key insights for upselling, marketing, and resource planning.
RADCOM VIP Monitoring
RADCOM VIP Monitoring proactively monitors and ensures service quality for VIP customers, including individuals and groups, corporations, and others. With an understanding of all the connections between subscribers and services, operators can prevent degradations before they impact VIP customers. This is particularly relevant for SLA agreements to prioritize issues.
RADCOM Customer Segmentation
RADCOM Customer Segmentation bridges the gap between data analysis and actionable marketing intelligence. With deep insights into customer behavior and preferences, operators can tailor services more effectively and uncover new upsell opportunities. It filters data by different segmentations —such as devices, locations, and network elements —that can be used for OTT promotions or offerings.
