Fixed Solutions
One Platform. All Your Fixed Network Needs
The backbone of connectivity for homes and businesses
Fixed networks form the backbone of connectivity for homes and businesses, delivering essential services such as broadband internet, VoIP, and IPTV over fiber or copper infrastructure. Subscribers demand fast, stable, and reliable connections, making any performance degradation unacceptable. Issues like slow speeds, service interruptions, or recurring outages can quickly lead to customer frustration, increased churn, reputational harm, and potential financial penalties for breaching stringent service-level agreements (SLAs). Intelligent assurance is crucial for proactively identifying issues in both fixed and mobile networks before they impact users, thereby optimizing network performance and ensuring a consistent, high-quality experience across all fixed access points.
Benefits
End-to-End Visibility
Vendor-agnostic efficiency
Proactive SLA Monitoring
Compliance for strict SLAs, early detection
Accelerated Troubleshooting
Deep analysis to resolve issues rapidly
Enhanced Customer Experience
Resolves service issues and first call resolution rates
Data-Driven Business Growth
Analyzes trends, drive new revenue streams
Vendor-Agnostic Efficiency
Reliable, low TCO in any environment
How Can RADCOM Help?
RADCOM’s intelligent assurance for fixed broadband offers a comprehensive, end-to-end solution that intelligently monitors the customer experience across fixed broadband networks. The solution provides end-to-end (from core to home) analysis to help operators deliver a superior customer experience across all their fixed service offerings. Network engineering teams can leverage these insights to optimize performance, rapidly identify and resolve issues, and maintain consistent service quality. Customer care teams can proactively address users experiencing degraded service, improving customer satisfaction and first-call resolution rates. Meanwhile, marketing and sales teams can analyze usage trends to uncover upsell and cross-sell opportunities, driving new revenue streams while enhancing customer engagement.
RADCOM Fixed Network Optimization
RADCOM Fixed Network Optimization enables operators to proactively troubleshoot their fixed network using real-time insights that accelerate root cause analysis and drive automation. It allows engineers to conduct in-depth, end-to-end analysis of packets, sessions, and network behavior, ensuring rapid and accurate problem resolution. With the ability to seamlessly drill down from a macro network overview to detailed packet and session-level insights, operators can efficiently identify issues, optimize performance, and enhance service quality from core to home.
RADCOM Fixed Service Analytics
RADCOM Fixed Service Analysis is essential for fixed networks, empowering operators to deliver reliable, high-performance broadband and enterprise services while meeting stringent service-level agreements. By continuously monitoring and analyzing key performance metrics, operators gain the visibility needed to ensure consistent service delivery, quickly detect degradations, and maintain optimal network efficiency. In a competitive market where quality defines success, RADCOM’s customer-centric approach provides the foundation for dependable, high-speed connectivity that exceeds customer expectations and strengthens operator differentiation.
RADCOM Fixed Experience Analytics
RADCOM Fixed Experience Analytics empowers operators to enhance customer experiences by analyzing how subscribers use applications, such as video streaming, cloud services, and gaming. As a result, operators gain valuable insights into behavior, quality of experience (QoE), and network utilization patterns. These insights enable proactive identification of issues, targeted network optimization, and the delivery of personalized services that improve customer satisfaction and loyalty.
RADCOM User Plane Analytics
With RADCOM User–Plane Analytics, operators can correlate user-level data with network events in real–time, uncover usage trends, and predict potential service degradations before they impact customers. Ultimately, empowering telecom operators to transition from reactive problem-solving to proactive, data-driven decision-making, driving operational efficiency and ensuring superior customer experiences.
