RADCOM Network Insights delivers business-critical network intelligence to the operator by providing a complete view of the customer and service experience for 4G and 5G networks. RADCOM’s solution is cloud-native and seamlessly integrates into the operators’ network, is dynamic, and highly resource-efficient. RADCOM Network Insights takes the raw data from the RADCOM Network Visibility, and RADCOM Service Assurance layers from the RAN to the Core. Using smart correlation, RADCOM converts it into actionable customer-centric insights to increase the end-to-end user experience, optimize service quality, and reduce operational costs.
RADCOM Network Insights makes extensive use of Artificial Intelligence (AI) and Machine Learning (ML) to provide visibility into the customer experience even when the network traffic is encrypted for such use cases as video streaming and tethering. AI/ML is also utilized by RADCOM Network Insights to enable automated assurance. For example, a critical part of end-to-end monitoring is the RAN, and RADCOM provides operators with automatic anomaly detection and root cause analysis to rapidly resolve customer-impacting issues proactively.