Products and Services
This privacy notice applies to personal information about you that we at Radcom Ltd. and our affiliated companies (collectively, “Radcom”, “we”, “us” or “our”) collect, process, use, and retain in connection with your use of our website, available at: www.radcom.com, and any of its sub-domains (“Website”).
This privacy notice describes the ways we collect, use, and otherwise process personal information related to Website visitors and the rights and options available to Website visitors with respect to their personal information. The term “processing” refers to any action we perform on personal information, including collecting, using, retaining, and deleting it.
The first six heading in the summary below, also serve as our “Notice at Collection and Summary”, will give you a quick and clear view of our practices.
Please take the time to read the full privacy notice before providing us with any information or data, and if you do not agree with its terms, please do not access or otherwise use the Website.
BY USING OR CONTINUING TO USE OUR WEBSITE, YOU ARE CONSENTING TO OUR PROCESSING OF PERSONAL INFORMATION ABOUT YOU IN ACCORDANCE WITH THE TERMS OF THIS PRIVACY NOTICE.
NOTICE AT COLLECTION | What Types of Personal Information Do We Collect? Read more | We collect and process personal information related to you as relevant and necessary in connection with the type of interaction you have with us. Depending on the type of your interaction with us, such personal information includes: your name and contact details, usage data, marketing preferences, work-related information, and other information you provide us. |
|---|---|
Why Do We Process Personal Information? Read more | We use personal information to provide you with and maintain the Website, to send you related notifications and marketing-related messages, provide you with support, to continue developing and making our Website better, and for targeted advertising purposes. |
To Whom Do We Disclose Personal Information? Read more | We disclose personal information related to you to our affiliates, agents, service providers acting as processors or sub-processors, advertising partners, or as otherwise instructed by you or our customers. We will also share personal information in connection with a merger, acquisition, or any other structural change, which will require us to disclose personal information related to you to another entity. |
How Long Will We Retain Personal Information? Read more | We retain personal information for different periods of time, depending on the purposes for processing the data, our legitimate business purposes, and pursuant to legal requirements under applicable law. |
What Are My Choices? Read more | We give you various choices about the ways we use and share personal information related to you, and we will respect your choices. |
What Are My Privacy Rights and How Do I Exercise Them? Read more | You can contact us to request to exercise any of the rights detailed under this privacy notice by submitting your request at [email protected]. Specific sections under this privacy notice address additional rights related to our processing of personal information related to you. For example, under specific United States privacy laws, you may have the following rights: • Right to Know. The right to know what personal information has been collected about you. • Correction. The right to correct inaccurate personal information maintained about you. • Deletion. The right to request deletion of personal information processed about you, subject to certain exceptions. Opt-Out of Selling/Sharing. We do not sell personal information related to you to others for monetary consideration. However, we engage third parties to help us market our services and we may use your data for targeted advertising purposes. The California Consumer Protection Act (CCPA) may consider our disclosure of data to third parties for these purposes as Selling or Sharing of personal information. California residents may opt-out of such Selling or Sharing by contacting us or by visiting our “Your Privacy Rights” webpage. • No Discrimination. The right to not be treated in a discriminatory manner for exercising your privacy rights under applicable law. |
ADDITIONAL INFORMATION | Where Do We Store Personal Information? Read more | We and our service providers store personal information in Israel, the United States, and in other regions to support our Website. The laws of the territories where personal information will be stored and processed can differ from the laws of the jurisdiction in which you live. By using our Website, you provide us with your consent to any such transfers. |
|---|---|
Do We Use Cookies? Read more | We use cookies and similar tracking technologies in connection with the Website. |
Anonymous, Aggregated Data Read more | We use and share anonymous, statistical or aggregated information for legitimate business purposes.
|
Information Security Read more | We implement systems, applications, and procedures designed to secure personal information and minimize the risks of theft, damage, or loss of, or unauthorized access to or use of, such information. |
Changes to this Privacy Notice Read more | We will update this privacy notice from time to time after giving prior notice, where applicable. |
Contact Us Read more | If you have any questions about this privacy notice, please contact us by email: [email protected].
|
We receive, collect, and store any information you enter on the Website or give us in any other way.
Below is a description of the categories of personal information related to you that we process:
Personal Information We Process About Website Visitors | Usage and Interactions. Read our cookie notice. | We automatically collect and process data on how you use the Website to help us improve it. Such information includes: the Internet Protocol (IP) address used to connect your device to the Internet; mobile ad identifier (or similar unique advertising identifiers); access device and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform. Additionally, we also collect and process data on how you interact with any of our emails or other communications, including if you have opened and engaged with such communications. We store and process such data automatically by using cookies and other tracking technologies. To learn more about how and why we use cookies and other tracking technologies, please read our Cookie Notice. |
|---|---|
Marketing and Communication Preferences | We collect and process data about whether you want to receive marketing communications from us and what your communication preferences are. |
Third Party Data
| We collect and process data we get from third parties, including our service providers. Depending on your interaction with our Website, such information includes: your full name, email address, place of employment and additional employment-related information. |
Registration & Contacting Us | When contacting us via registration forms, contact forms, or email, we will collect your full name, email address, phone number, place of employment, physical address and any other information you choose to provide us. If you choose to register with your existing account with third parties such Google or Microsoft, we will collect and use your credentials with these services to sign you up. |
Webinars and Online Events Recording | We record webinars and online events for monitoring, quality assurance, and to make them available on our Website, as well as for other purposes. |
If you give us personal information about someone else through use of our Website, you must do so only with that person’s express authorization.
You must inform them how we collect, use, disclose, and retain personal information related to them according to this privacy notice before you provide us with such personal information.
Our Website is not meant for users under the age of 16.
We reserve the right to request proof of age, via a recognized identification method, at any stage so that we can verify that minors are not using our Website without appropriate consent.
If you are a parent or legal guardian, and you believe that your child or ward has provided us with personal information without your consent, please contact us at [email protected].
This section applies solely to all Website visitors, users and others who reside within the United States of America. Any terms defined under U.S. state privacy laws will have the same meaning when used in this section. This section supersedes any contradicting provisions under the other sections of this privacy notice.
The table below lists the categories of personal information that we have collected in the previous 12 months, the purposes of processing such information, the categories of third parties to which we have disclosed such information to for a business purpose, and the categories of third parties to which such information was shared or sold (within the meaning of US Privacy Laws).
Category of personal information | Purpose of Processing | Third parties to which we disclosed the information for a business purpose | Categories of third parties to which such information was sold or shared |
|---|---|---|---|
Contact and Communications Information (such as your name, address, email address, and phone number) | – To provide the Website and communicate and respond to your communications (e.g., sending site updates or responding to inquiries); and
– For marketing purposes (such as sending promotional content or event information).
| – Service providers that provide Website hosting and IT support;
– Service providers that provide analytics;
– Service providers that facilitate communications and customer support (such as email delivery services);
– Affiliates or agents within Radcom’s corporate group; and
– Marketing/event partners (e.g., event co-organizers, advertising and social media companies assisting with campaigns).
| |
Device and Online Activity Information (such as browsing history, IP address, usage information, and general information (i.e., non‐precise) location) | – To analyze and improve the Website and user experience (by understanding usage patterns);
– To provide personalized content and targeted advertising on our site; and to detect and prevent fraud or abuse of the Website (security monitoring).
| Service providers that assist with Website operations and analytics (e.g., analytics platforms, hosting and IT service providers). | Service providers that assist with Website operations and analytics (e.g., analytics platforms, hosting and IT service providers).* |
Professional or employment-related Information (such as your company or organization name and address) | – To understand your professional context and respond appropriately to your inquiries or requests (e.g., if you represent a company); and
– To tailor our communications and marketing to you or your organization’s interests.
| – Service providers (e.g., customer relationship management and marketing service providers); and
– Affiliates or business partners involved in communications or events (for example, Radcom’s regional offices, event organizers).
| |
Audio, Visual, and Other Sensory Data (such as webinars recordings) | If you participate in webinars or online events, we may record audio and visual content for quality assurance and to make event recordings available on our Website. | Third-party webinar and video conferencing service providers that host and facilitate these events and recordings. | |
Inferences (derived from the above categories of personal information) | To derive insights about your preferences or interests, allowing us to personalize content, improve our services, and target relevant advertisements to you. | Service providers and partners that assist with data analysis and advertising (who may generate or use inferences for personalized marketing). | |
Other Information (any other information you choose to provide to us) | Used for the purposes for which you provided it and to fulfill any specific request or need you expressed when submitting that information. | Service providers as necessary to process or address such information (for instance, if the information is handled via our Website forms or support systems). | |
*We do not sell personal information to others for monetary consideration. However, we may share data with third parties as described above. U.S. laws may consider our disclosure of data to third parties for these purposes as Selling or Sharing of personal information. At any time, you can opt out of such processing by contacting us at [email protected] or by visiting our “Your Privacy Rights” webpage. |
Our Website is not intended to collect sensitive information (within the meaning of U.S. Privacy Laws). We do not knowingly collect or allow others to collect sensitive personal information about you, and we require you not to provide us with any such data.
We obtain the categories of personal information related to you listed above from the following categories of sources:
We use the personal information related to you that we collect or receive for the purposes mentioned in this privacy notice.
We disclose personal information related to you for business purposes as described above under the section titled “To Whom Do We Disclose Personal Information and Why?”.
Below is a description of the purposes for which we process personal information about you:
Website Visitors | Operating the Website | To operate and provide you with the Website, send you Website-related updates, notices and announcements, and customize your experience with the Website. |
|---|---|
Requests and Inquiries | To respond to your requests and inquiries. |
Marketing and Advertising | To send you marketing information and recommendations and targeted advertising, manage event registrations and attendance, including sending you related communications, and to help us provide, improve, and personalize our marketing activities and to conduct marketing research. |
Protecting our Business Purposes | To protect and enforce the rights and interests of our employees, users, suppliers, affiliates, business partners, and our own rights and interests, and to take any action in any case of dispute, or legal proceeding. |
Information Security and Fraud Prevention | To prevent and remediate fraud, misappropriation, infringements, violations, identity theft, cyber-attacks and other security incidents, illegal activities and misuse or abuse of the Website. |
Enforcing our Terms and Compliance | We obey the law and expect you to do the same. If necessary, we will use personal information related to you to enforce our terms, policies, and legal agreements, to comply with court orders and warrants, and assist law enforcement agencies, to collect debts, prevent fraud, misappropriation, infringements, identity thefts and any other misuse of the Website, and to take any action in any legal dispute and proceeding. |
We will share personal information related to you in the following ways, or subject to your prior consent:
Service Providers. We will share personal information related to you with third parties that provide services on our behalf or help us operate the Website or our business (such as hosting, information technology, customer support, email delivery, and website analytics). Such service providers are contractually bound to keep personal information related to you confidential and appropriately secure.
Marketing and Advertising Partners. To deliver our marketing, targeted advertising, and business development campaigns we will share information with digital marketing providers, social media and advertising companies, market research partners, potential customers, event organizers and registration providers, and other trusted vendors who assist in the performance of our marketing campaigns. We will use cookies and other tracking technologies to provide personal information to these parties. For more information, please see our Cookie Notice .
We will also need to disclose personal information related to you, as we believe to be necessary or appropriate:
A merger, acquisition, or any other structural change or corporate event will require us to transfer personal information related to you to another entity.
The Website will incorporate third party tools provided by third parties including webinar platform providers. The terms and conditions governing the privacy practices and processing activities of such third party tools are determined by the third party services providers.
We retain different types of personal information related to you for different periods, depending on the purposes for processing the information, our legitimate business purposes, and pursuant to legal requirements under applicable law.
We will maintain your contact details, to help us stay in contact with you. At any time, you can contact us to delete your contact details by submitting your request at [email protected]. Note that we will keep your details without using them if necessary, and for the necessary period of time, for legal requirements, dispute resolution, fraud and abuse prevention, or enforcement of our privacy notice and Radcom’s terms and conditions, available here.
We will keep anonymous, aggregated information without limitation, and to the extent reasonable we will delete or de-identify potentially identifiable information, when we no longer need to process the information in identifiable form.
In any case, we will keep information about you for as long as you use the Website, unless applicable law requires us to delete it, or if we decide to remove it at our discretion, according to the terms of this privacy notice and our terms and conditions.
We provide you with the following choices for controlling personal information related to you that we use:
Please contact us at [email protected] to exercise your choices and rights as detailed below.
If you are a resident of California or any other applicable US State, you may be entitled also to the following specific rights under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”) or other applicable US state consumer privacy acts, regarding personal information related to you:
We may need to verify your identity in order to process your information/know, access, appeal, or deletion requests and reserve the right to confirm your residency. To verify your identity, we may require government identification, a declaration under penalty of perjury, or other information, where permitted by law.
Under some U.S Privacy Laws, you may enable an authorized agent to make a request on your behalf. However, we may need to verify your authorized agent’s identity and authority to act on your behalf. We may require a copy of a valid power of attorney given to your authorized agent pursuant to applicable law. If you have not provided your agent with such a power of attorney, we may ask you to take additional steps permitted by law to verify that your request is authorized, such as by providing your agent with written and signed permission to exercise your rights on your behalf, the information we request to verify your identity, and confirmation that you have given the authorized agent permission to submit the request.
In addition to your rights under other sections under this privacy notice, you may be entitled also to the following specific rights under the Israeli Protection of Privacy Law, 5741 – 1981 and the Protection of Privacy Regulations (Data Security) 5777-2017, regarding personal information related to you:
If you wish to exercise any of your rights described under this privacy notice, please send us an email to [email protected].
Note that only you or a person authorized to act on your behalf can make a request related to personal information related to you.
Your request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with the requested personal information if we cannot verify your identity or authority to make the request and confirm the personal information related to you. We will only use the personal information provided in your request to verify your identity or authority to make the request.
Any disclosures we provide will only cover the 12-month period preceding receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will inform you of the reasons for such decision and provide you with a cost estimate before completing your request.
We will not require that you create an account in order to exercise your rights under this privacy notice and we will not increase the cost, or decrease the availability, of our Website based solely on the fact that you have chosen to exercise one of your rights.
Please note that the sections above provide a description of rights you may have under specific laws applicable to our processing of personal information related to you. Under other laws, you may have similar rights applicable to our processing of personal information related to you.
We and our service providers store personal information in Israel, the United States, and in other regions to support our Website. The laws of the territories where personal information will be stored and processed can differ from the laws of the jurisdiction in which you live. By using our Website, you provide us with your consent to any such transfers.
We will take all steps reasonably necessary to ensure that personal information related to you is treated securely and in accordance with this privacy notice.
Some of our automatic data collection is facilitated by cookies and other technologies. For more information, see our Cookie Notice . We will also store a record of your preferences in respect of the use of these technologies in connection with the Website.
We use and share anonymous, statistical or aggregated information for legitimate business purposes.
We and our service providers implement systems, applications, and procedures designed to secure personal information related to you and minimize the risks of theft, damage, loss of information, or unauthorized access to or use of, such information.
However, no security system is impenetrable, and although we make efforts to protect your privacy, we cannot guarantee that the Website will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.
However, no security system is impenetrable, and although we make efforts to protect your privacy, we cannot guarantee that the Website will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.
We may update this privacy notice from time to time at our sole discretion and will inform you of such changes by posting the revised privacy notice on this Website. The changes will go into effect on the effective date shown on the revised privacy notice. Please review this privacy notice periodically, and especially before you provide any personal information.
This privacy notice was last updated on the date indicated above. Your continued use of the Website after any changes or revisions to this privacy notice shall indicate your agreement with the terms of such revised privacy notice.
This privacy notice was last updated on the date indicated above. Your continued use of the Website after any changes or revisions to this privacy notice shall indicate your agreement with the terms of such revised privacy notice.
If you have any questions about this privacy notice, or if you believe that your privacy rights are compromised, please contact us at: [email protected].
We can only process requests received with sufficient information to enable us to process your request. If we need to request additional information in order to complete your request, we will do so. If you do not provide sufficient information initially and do not respond to our request for additional information, we will not be able to complete your request.
Please note that email communications are not always secure, so please do not include any sensitive information in your emails to us.
