RADCOM PRIVACY NOTICE

Last Updated: June 25, 2025.

This privacy notice applies to personal information about you that we at Radcom Ltd. and our affiliated companies (collectively, “Radcom”, “we”, “us” or “our”) collect, process, use, and retain in connection with your use of our website, available at: www.radcom.com, and any of its sub-domains (“Website”). 

This privacy notice describes the ways we collect, use, and otherwise process personal information related to website visitors and the rights and options available to website visitors with respect to their personal information. The term “processing” refers to any action we perform on personal information, including collecting, using, retaining, and deleting it.

The first six heading in the summary below, also serve as our “Notice at Collection”, will give you a quick and clear view of our practices.

Please take the time to read the full privacy notice before providing us with any information or data, and if you do not agree with its terms, please do not access or otherwise use the Website.

BY USING OR CONTINUING TO USE OUR WEBSITE, YOU ARE CONSENTING TO OUR PROCESSING OF PERSONAL INFORMATION ABOUT YOU IN ACCORDANCE WITH THE TERMS OF THIS PRIVACY NOTICE.

SUMMARY AND NOTICE AT COLLECTION

NOTICE AT COLLECTION
What Types of Personal Information Do We Collect?

Read more
We collect and process personal information related to you as relevant and necessary in connection with the type of interaction you have with us. Depending on the type of your interaction with us, such personal information includes: your name and contact details, usage data, marketing preferences, work-related information, and other information you provide us.
Why Do We Process Personal Information?

Read more
We use personal information to provide you with and maintain the Website, to send you related notifications and marketing-related messages, provide you with support, to continue developing and making our Website better, and for targeted advertising purposes.
To Whom Do We Disclose Personal Information?

Read more
We disclose personal information related to you to our affiliates, agents, service providers acting as processors or sub-processors, advertising partners, or as otherwise instructed by you or our customers. We will also share personal information in connection with a merger, acquisition, or any other structural change, which will require us to disclose personal information related to you to another entity.
How Long Will We Retain Personal Information?

Read more
We retain personal information for different periods of time, depending on the purposes for processing the data, our legitimate business purposes, and pursuant to legal requirements under applicable law.
What Are My Choices?

Read more
We give you various choices about the ways we use and share personal information related to you, and we will respect your choices.
What Are My Privacy Rights and How Do I Exercise Them?

Read more
You can contact us to request to exercise any of the rights detailed under this privacy notice by submitting your request on the privacy rights page. Specific sections under this privacy notice address additional rights related to our processing of personal information related to you.

For example, under specific United States privacy laws, you may have the following rights:

• Right to Know. The right to know what personal information has been collected about you.
• Correction. The right to correct inaccurate personal information maintained about you.
• Deletion. The right to request deletion of personal information processed about you, subject to certain exceptions.

Opt-Out of Selling/Sharing. We do not sell personal information related to you to others for monetary consideration. However, we engage third parties to help us market our services and we may use your data for targeted advertising purposes. The California Consumer Protection Act (CCPA) may consider our disclosure of data to third parties for these purposes as Selling or Sharing of personal information. California residents may opt-out of such Selling or Sharing by contacting us or by visiting our privacy rights page.

• No Discrimination. The right to not be treated in a discriminatory manner for exercising your privacy rights under applicable law.
ADDITIONAL INFORMATION
Where Do We Store Personal Information?

Read more
We and our service providers store personal information in Israel, the United States, and in other regions to support our Website. The laws of the territories where personal information will be stored and processed can differ from the laws of the jurisdiction in which you live. By using our Website, you provide us with your consent to any such transfers.
Do We Use Cookies?

Read more
We use cookies and similar tracking technologies in connection with the Website.
Anonymous, Aggregated Data

Read more
We use and share anonymous, statistical or aggregated information for legitimate business purposes.
Information Security

Read more
We implement systems, applications, and procedures designed to secure personal information and minimize the risks of theft, damage, or loss of, or unauthorized access to or use of, such information.
Changes to this Privacy Notice

Read more
We will update this privacy notice from time to time after giving prior notice, where applicable.
Contact Us

Read more
If you have any questions about this privacy notice, please contact us by email: [email protected].

WHAT TYPES OF PERSONAL INFORMATION DO WE PROCESS?

We receive, collect, and store any information you enter on the Website or give us in any other way.

 

Below is a description of the categories of personal information related to you that we process:

Personal Information We Process About Website Visitors
Usage and Interactions.

Read our cookie notice.
We automatically collect and process data on how you use the Website to help us improve it. Such information includes: the Internet Protocol (IP) address used to connect your device to the Internet; mobile ad identifier (or similar unique advertising identifiers); access device and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform.

Additionally, we also collect and process data on how you interact with any of our emails or other communications, including if you have opened and engaged with such communications.

We store and process such data automatically by using cookies and other tracking technologies. To learn more about how and why we use cookies and other tracking technologies, please read our Cookie Notice
Marketing and Communication Preferences
We collect and process data about whether you want to receive marketing communications from us and what your communication preferences are.
Third Party Data
We collect and process data we get from third parties, including our service providers. Depending on your interaction with our Website, such information includes: your full name, email address, place of employment and additional employment-related information.
Registration & Contacting Us
When contacting us via registration forms, contact forms, or email, we will collect your full name, email address, phone number, place of employment, physical address and any other information you choose to provide us.

If you choose to register with your existing account with third parties such Google or Microsoft, we will collect and use your credentials with these services to sign you up.
Webinars and Online Events Recording
We record webinars and online events for monitoring, quality assurance, and to make them available on our Website, as well as for other purposes.

YOUR RESPONSIBILITIES

If you give us personal information about someone else through use of our Website, you must do so only with that person’s express authorization.

 

You must inform them how we collect, use, disclose, and retain personal information related to them according to this privacy notice before you provide us with such personal information.

CHILDREN’S PRIVACY

Our Website is not meant for users under the age of 16.

 

We reserve the right to request proof of age, via a recognized identification method, at any stage so that we can verify that minors are not using our Website without appropriate consent.

 

If you are a parent or legal guardian, and you believe that your child or ward has provided us with personal information without your consent, please contact us at [email protected].

PROCESSING OF PERSONAL INFORMATION UNDER U.S. PRIVACY LAWS

This section applies solely to all website visitors, users and others who reside within the United States of America. Any terms defined under U.S. state privacy laws will have the same meaning when used in this section. This section supersedes any contradicting provisions under the other sections of this privacy notice.

CATEGORIES OF PERSONAL INFORMATION

In the preceding twelve (12) months, we have collected the personal information related to you, which is described above under the section “What Types of Personal Information Do We Collect?” of this privacy notice. Such Information consists of the following categories:

 

  • Identifiers and Personal information categories listed in the applicable laws, such as the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
  • Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with our Website.
  • Inferences drawn from any of the above-mentioned information.

CATEGORIES OF SENSITIVE DATA

Our Website is not intended to collect sensitive information (within the meaning of U.S. Privacy Laws). We do not knowingly collect or allow others to collect sensitive personal information about you, and we require you not to provide us with any such data.

CATEGORIES OF DATA SOURCES

We obtain the categories of personal information related to you listed above from the following categories of sources:

 

  • Directly and indirectly from you and your activity on the Website.
  • Reliable service providers.

We use the personal information related to you that we collect or receive for the purposes mentioned in this privacy notice.

 

We disclose personal information related to you for business purposes as described above under the section titled “To Whom Do We Disclose Personal Information and Why?”.

SELLING AND SHARING PERSONAL INFORMATION

We do not sell personal information to others for monetary consideration. However, we engage third parties to help us market our services and we will use your data for targeted advertising purposes. U.S. laws may consider our disclosure of data to third parties for these purposes as Selling or Sharing of personal information.

At any time, you can opt out of such processing by contacting us at [email protected] or by visiting our Your Privacy Rights webpage.

WHY DO WE PROCESS PERSONAL INFORMATION?

Below is a description of the purposes for which we process personal information about you:

Website Visitors
Operating the Website.
To operate and provide you with the Website, send you Website-related updates, notices and announcements, and customize your experience with the Website.
Requests and Inquiries
To respond to your requests and inquiries.
Marketing and Advertising
To send you marketing information and recommendations and targeted advertising, manage event registrations and attendance, including sending you related communications, and to help us provide, improve, and personalize our marketing activities and to conduct marketing research.
Protecting our Business Purposes
To protect and enforce the rights and interests of our employees, users, suppliers, affiliates, business partners, and our own rights and interests, and to take any action in any case of dispute, or legal proceeding.
Information Security and Fraud Prevention
To prevent and remediate fraud, misappropriation, infringements, violations, identity theft, cyber-attacks and other security incidents, illegal activities and misuse or abuse of the Website.
Enforcing our Terms and Compliance
We obey the law and expect you to do the same.

If necessary, we will use personal information related to you to enforce our terms, policies, and legal agreements, to comply with court orders and warrants, and assist law enforcement agencies, to collect debts, prevent fraud, misappropriation, infringements, identity thefts and any other misuse of the Website, and to take any action in any legal dispute and proceeding.

TO WHOM DO WE DISCLOSE PERSONAL INFORMATION AND WHY?

We will share personal information related to you in the following ways, or subject to your prior consent:

Service Providers.  We will share personal information related to you with third parties that provide services on our behalf or help us operate the Website or our business (such as hosting, information technology, customer support, email delivery, and website analytics). Such service providers are contractually bound to keep personal information related to you confidential and appropriately secure.

Marketing and Advertising Partners. To deliver our marketing, targeted advertising, and business development campaigns we will share information with digital marketing providers, social media and advertising companies, market research partners, potential customers, event organizers and registration providers, and other trusted vendors who assist in the performance of our marketing campaigns. We will use cookies and other tracking technologies to provide personal information to these parties. For more information, please see our Cookie Notice.

 

We will also need to disclose personal information related to you, as we believe to be necessary or appropriate:

 

  • under applicable law, including laws outside your country of residence;
  • to comply with legal process;
  • to respond to requests from public and government authorities, including public and government authorities outside your country of residence;
  • to enforce our terms and conditions;
  • to protect our operations or those of any of our affiliates;
  • to protect our rights, privacy, safety, interests, or property, and/or that of our affiliates, you, or others;
  • if we are involved in any discussions related to the sale or merger of all or part of our business; and,
  • to allow us to pursue available remedies or limit the damages that we can sustain.

 

A merger, acquisition, or any other structural change or corporate event will require us to transfer personal information related to you to another entity.

 

The Website will incorporate third-party tools provided by third parties, including webinar platform providers. The terms and conditions governing the privacy practices and processing activities of such third-party tools are determined by the third-party services providers.

HOW LONG WILL WE RETAIN PERSONAL INFORMATION?

We retain different types of personal information related to you for different periods, depending on the purposes for processing the information, our legitimate business purposes, and pursuant to legal requirements under applicable law.

 

We will maintain your contact details, to help us stay in contact with you. At any time, you can contact us to delete your contact details by submitting your request at [email protected]. Note that we will keep your details without using them if necessary, and for the necessary period of time, for legal requirements, dispute resolution, fraud and abuse prevention, or enforcement of our privacy notice and RADCOM’s terms and conditions.

 

We will keep anonymous, aggregated information without limitation, and to the extent reasonable we will delete or de-identify potentially identifiable information, when we no longer need to process the information in identifiable form.

In any case, we will keep information about you for as long as you use the Website, unless applicable law requires us to delete it, or if we decide to remove it at our discretion, according to the terms of this privacy notice and our terms and conditions.

WHAT ARE MY CHOICES?

We provide you with the following choices for controlling personal information related to you that we use:

 

  • We will send newsletters or promotional communications to website visitors. At any time, you may opt out of our mailing lists by clicking the “Unsubscribe” link in these emails and confirm the email address for which you would like to unsubscribe.
  • We collect and receive personal information related to you that we need for the purposes described in this policy. You can stop using our Website at any time, thereafter we will stop collecting personal information related to you. However, we will store and continue to use or make available certain personal information related to you as detailed above. For further information, please read the “How Long Will We Retain Personal information?” section in this privacy notice.
  • Cookies and other technologies. For information about cookies and other technologies employed by the Website and how to control them, see our Cookie Notice. For example, please use the Google Analytics Opt-out Browser Add-on, which is available at https://tools.google.com/dlpage/gaoptout/, or any other opt-out mechanism offered by Google to stop the collection of personal information related to you by Google Analytics. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that if you set your browser to disable cookies, the Website may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit allaboutcookies.org.

 

Please contact us at [email protected] to exercise your choices and rights as detailed below.

WHAT ARE MY PRIVACY RIGHTS AND HOW DO I EXERCISE THEM?

YOUR RIGHTS UNDER U.S. PRIVACY LAWS

If you are a resident of California or any other applicable US State, you may be entitled also to the following specific rights under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”) or other applicable US state consumer privacy acts, regarding personal information related to you:

  • Access to specific personal Information and data portability rights – you have the right to request that we disclose certain information to you about our collection and use of personal information related to you over the past 12 months preceding your request. Upon verification of your request, we will disclose to you:
    • The categories of personal information we collected about you.
    • The categories of sources for the personal information we collected about you.
    • Our business or commercial purpose for collecting that personal information.
    • The categories of personal information that we disclosed for a business purpose, and the categories of third parties with whom we disclosed that particular category of personal information.
    • The specific pieces of personal information that we collected about you.
    • If we disclose personal information related to you for a business purpose, we will provide you with a list which will identify the personal information categories that each category of recipient obtained.
  • Correction. You can ask us to correct inaccurate personal information that we have collected about you.
  • Deletion rights – you have the right to request that we delete any personal information related to you. Upon confirmation of your request, we will delete personal information related to you from our records, unless an exception applies.
  • Opt-out of Selling or Sharing – We do not sell personal information related to you to others for monetary consideration. However, we engage third parties to help us market our services and we may use your data for targeted advertising purposes. The California Consumer Protection Act (CCPA) may consider our disclosure of data to third parties for these purposes as Selling or Sharing of personal information. California residents may opt-out of such Selling or Sharing by contacting us at [email protected] or by visiting our Your Privacy Rights
  • Non-discrimination – you also have a right not to be discriminated against for exercising your rights under applicable United States privacy laws.
  • Limit the Use of Sensitive Personal Information – you have the right to limit our use of sensitive personal information related to specific purposes detailed under applicable United States privacy laws. Our Website is not intended to collect sensitive information (within the meaning of U.S. Privacy Laws). We do not knowingly collect or allow others to collect sensitive personal information about you, and we require you not to provide us with any such data. We will only receive sensitive personal information about you if you voluntarily choose to provide it, despite our request not to do so. We will handle such information in accordance with applicable privacy laws and the terms of this privacy notice. Accordingly, we do not provide you with an option to limit our use of such sensitive personal information, as we already use it solely for permitted purposes under appliable United States privacy laws. If you have further questions about our use of sensitive personal information about you, please contact us at [email protected].

We may need to verify your identity in order to process your information/know, access, appeal, or deletion requests, and reserve the right to confirm your residency. To verify your identity, we may require government identification, a declaration under penalty of perjury, or other information, where permitted by law. 

Under some U.S. privacy laws, you may enable an authorized agent to make a request on your behalf.  However, we may need to verify your authorized agent’s identity and authority to act on your behalf.  We may require a copy of a valid power of attorney given to your authorized agent pursuant to applicable law. If you have not provided your agent with such a power of attorney, we may ask you to take additional steps permitted by law to verify that your request is authorized, such as by providing your agent with written and signed permission to exercise your rights on your behalf, the information we request to verify your identity, and confirmation that you have given the authorized agent permission to submit the request.

YOUR RIGHTS UNDER ISRAELI PRIVACY LAWS

In addition to your rights under other sections under this privacy notice, you may be entitled also to the following specific rights under the Israeli Protection of Privacy Law, 5741 – 1981 and the Protection of Privacy Regulations (Data Security) 5777-2017, regarding personal information related to you:

 

  • Right to Unsubscribe – At any time, you may notify us of your refusal to receive marketing communications and newsletter material by using the unsubscribe link in the messages that we send you or by contacting us at [email protected].
  • Right to Review Personal Information – You have a right to review personal information related to you which is held in our databases, subject to certain applicable legal limitations. We will respond to such requests within 30 days.
  • Right to Correct Personal Information – If you find that any of the personal information related to you is inaccurate, incomplete, unclear, or outdated, you may request that this personal information be corrected or deleted. If we decide to refuse your request, we will notify you of our refusal and the reasons for it in accordance with applicable law within 30 days, and you may appeal our decision.
  • Right to Delete Personal Information Transferred from the EEA – If personal information related to you is transferred to us from the European Economic Area (EEA) by a source other than yourself, you have the right to request its deletion. Such deletion request is subject to limitations under applicable laws and will be processed within 30 days.

EXERCISING YOUR RIGHTS

If you wish to exercise any of your rights described under this privacy notice, please send us an email to [email protected].

Note that only you or a person authorized to act on your behalf can make a request related to personal information related to you.

 

Your request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

 

We cannot respond to your request or provide you with the requested personal information if we cannot verify your identity or authority to make the request and confirm the personal information related to you. We will only use the personal information provided in your request to verify your identity or authority to make the request.

 

Any disclosures we provide will only cover the 12-month period preceding receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

 

We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will inform you of the reasons for such decision and provide you with a cost estimate before completing your request.

 

We will not require that you create an account in order to exercise your rights under this privacy notice and we will not increase the cost, or decrease the availability, of our Website based solely on the fact that you have chosen to exercise one of your rights.

 

Please note that the sections above provide a description of rights you may have under specific laws applicable to our processing of personal information related to you. Under other laws, you may have similar rights applicable to our processing of personal information related to you.

WHERE DO WE STORE PERSONAL INFORMATION?

We and our service providers store personal information in Israel, the United States, and in other regions to support our Website. The laws of the territories where personal information will be stored and processed can differ from the laws of the jurisdiction in which you live. By using our Website, you provide us with your consent to any such transfers.

 

We will take all steps reasonably necessary to ensure that personal information related to you is treated securely and in accordance with this privacy notice.

COOKIES AND SIMILAR TECHNOLOGIES

Some of our automatic data collection is facilitated by cookies and other technologies. For more information, see our Cookie Policy. We will also store a record of your preferences in respect of the use of these technologies in connection with the Website.

ANONYMOUS, AGGREGATED DATA

We use and share anonymous, statistical or aggregated information for legitimate business purposes.

INFORMATION SECURITY

We and our service providers implement systems, applications, and procedures designed to secure personal information related to you and minimize the risks of theft, damage, loss of information, or unauthorized access to or use of, such information.

 

However, no security system is impenetrable, and although we make efforts to protect your privacy, we cannot guarantee that the Website will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.

CHANGES TO THIS PRIVACY NOTICE

We may update this privacy notice from time to time at our sole discretion and will inform you of such changes by posting the revised privacy notice on this Website. The changes will go into effect on the effective date shown on the revised privacy notice. Please review this privacy notice periodically, and especially before you provide any personal information.

 

This privacy notice was last updated on the date indicated above. Your continued use of the Website after any changes or revisions to this privacy notice shall indicate your agreement with the terms of such revised privacy notice.

CONTACT US

If you have any questions about this privacy notice, or if you believe that your privacy rights are compromised, please contact us at: [email protected].

 

We can only process requests received with sufficient information to enable us to process your request. If we need to request additional information in order to complete your request, we will do so. If you do not provide sufficient information initially and do not respond to our request for additional information, we will not be able to complete your request.

 

Please note that email communications are not always secure, so please do not include any sensitive information in your emails to us.

Skip to content