Information Technology Help Desk
About The Position
We are looking for a motivated and customer-oriented Helpdesk Technician to provide technical support to our employees. As a key member of the IT team, you will be the first point of contact for technical issues and will help ensure smooth day-to-day operations by resolving hardware, software, and network problems promptly and efficiently.
Requirements
• Proven experience as a IT Support Technician or other customer support role.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills and a service-oriented attitude.
• Ability to work independently and as part of a team.
• Familiarity with ticketing systems and remote support tools.
Responsibilities
• Serve as the first point of contact for users seeking technical assistance (via ticketing system, email, or in-person).
• Providing end-user support to all employees globally.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Provide support for Windows, macOS, Microsoft Office, email systems, and other standard software.
• Set up and configure new user accounts, computers, and mobile devices.
• Escalate complex issues to higher-level IT staff as needed.
• Maintain documentation of support activities and technical procedures.
• Assist in maintaining IT inventory and tracking assets.
