Customer Care

Detailed customer experience insights across all services to ensure support interactions are seamless and improve first-call resolution. The solution also provides an open API for delivering rich network and customer insights to operator-based support applications.

Benefits

  • Improves first-call resolution
  • Shows customer’s QoE perception at a glance
  • Includes overall CEI analysis and CEI for each service
  • Correlates core and RAN data to ensure network-wide analysis ​​
  • Offers customer insights into pain points and their causes
  • Compares subscriber CEI to network baseline
  • Multiple use cases from video streaming, VIP care to impact analysis
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