VIP monitoring
Proactively monitor service quality for VIP customers (individuals, groups, corporate and enterprise accounts) and premium services such as video streaming. Constantly observe the quality of experience and prevent degradations before they affect VIP subscribers.
Benefits
- Sustain service quality across all VIP and premium services
- Proactively ensure SLAs
- Quickly resolve service degradations using AI/ML-based anomaly detection
- Deliver insights to multiple stakeholders to ensure VIP service quality
- Monitor VIP trends for sales and marketing
- Drill down to discover the root causes of any deterioration