Complaint Investigation​

Quickly investigate and resolve individual customer complaints and understand if they impact multiple subscribers. Analyze the specific calls by device type and user location. Compare their user experience with other users at the same location or along the same route.

Complaint Investigation

Benefits

  • Quickly investigate and resolve customer complaints
  • Gain insights into the actual customer experience
  • Achieve complete visibility into quality while reducing costs​ for physical drive tests
  • Analyze the customer impact on other subscribers in the area
  • Drill down to street-level analysis
  • Analyze per device type
  • Compare the customer complaint with historical data

Further info:

  • Read more about our complaint investigation solution
  • Watch the video for more mobility solutions.​​

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