Complaint Investigation
Quickly investigate and resolve individual customer complaints and understand if they impact multiple subscribers. Analyze the specific calls by device type and user location. Compare their user experience with other users at the same location or along the same route.
Benefits:
- Quickly investigate and resolve customer complaints
- Gain insights into the actual customer experience
- Achieve complete visibility into quality while reducing costs for physical drive tests
- Analyze the customer impact on other subscribers in the area
- Drill down to street-level analysis
- Analyze per device type
- Compare the customer complaint with historical data