Service quality management transforms traditional network-centric telecom monitoring into customer-centric service quality management. This enables operators to gain insights into customers’ perceptions of quality and boost the services delivered to subscribers.
RADCOM provides comprehensive customer-focused insights into how customers perceive the service quality to understand what where critical issues are and how to resolve them quickly. Smartly monitor and improve your service quality, increase customer satisfaction, and boost customer loyalty.
RADCOM ACE automatically defines baselines and detects anomalies using built-in AI/ML. This helps you detect and resolve degradations quicker and proactively improve the customer experience. Boosting the services offered to your subscribers.