Deploy AI-powered assurance to enhance customer experience

Exceptional customer experience is the key differentiator among operators. As operators are undergoing digital transformations and rolling out new service offerings, they are faced with increased competition and the ease in which subscribers can churn if they are unhappy.

Moreover, the number of devices that are connecting to the network is increasing exponentially with mobile broadband users streaming video to OTT messaging platforms users sending files and sharing videos. To improve the overall customer experience as perceived by subscribers, operators must gain advanced insights based on an AI-powered Customer Experience.

In the webinar, Adam Zvikler, Director of Product Management at RADCOM, will present:    

  • Why the Customer Experience is the key differentiator for operators?
  • What are the main challenges in quantifying and understanding the Customer Experience?
  • The essential role of artificial intelligence and machine learning.
  • The critical nature of probe-based Customer Experience analytics.

 

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